APX Alarm Security Solutions Inc. Increases Credit Facility to $215 Million

PROVO, Utah, (PRWEB) September 16, 2008 - APX Security Solutions Inc., one of the nations largest residential security alarm companies, today announced that it has completed a new $215 million credit facility with a group of lenders led by Goldman Sachs Specialty Lending Group. L.P.

The credit facility will provide a funding source to help fuel the growth the company has had over the last few years. Since its founding in 1999, the company has experienced phenomenal growth. This year alone the company has installed over 185,000 new customers in 103 markets and has more than 4,000 employees nationwide.

"We are pleased to announce this facility," said APX Alarm Chief Operating Officer, Alex Dunn. "With the credit crunch gripping the country today, the families we protect can be assured of our financial stability which is allowing us to execute our strategy to provide them the best service in the industry."

Earlier this month, APX Alarm was recognized for call center operation customer satisfaction when it received the J.D. Power and Associates"Outstanding Customer Service Experience" certification. The call center now supports over 400 full-time positions and handles nearly 1.5 million telephone calls, emails and faxes from customers annually. The company's growth of operations is leading to the building of a new corporate campus in Provo beginning with ground breaking ceremonies next week on Sept. 11, 2008.

About APX Alarm Security Solutions, Inc.
APX Alarm, www.apxalarm.com, provides residential security to customers throughout North America. Since its founding in Provo, Utah in 1999, APX has installed nearly 500,000 home security systems nationwide. The company has an average growth rate of 105 percent since it began operations. Additional information can be found by visiting our web site.

Sources: APX Alarm - JD Power Award

APX Alarm Security Solutions Inc. Receives J. D. Power "Outstanding Customer Service Experience" Award

APX Alarm Security Solutions Inc. Receives J. D. Power and Associates Recognition

APX Alarm Security Solutions Inc. Receives J. D. Power
Yahoo News - APX Alarm receives JD Power award

PR Web - APX ALarm - JD Power

APX Alarm Security Solutions has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program.

APX Alarm 24-Hour Rapid Response Monitoring

Apx Alarm is dedicated to rapid response 24 hours a day, 365 days a year. Whether you’re at home or away, day or night, our trained professionals are always there keeping a close eye on your family and home. In the event that your home security system’s alarm is triggered, our customers can rest assured that Apx Alarm’s Award-Winning Central Monitoring Station will be ready to contact the appropriate emergency response authorities at a moment’s notice.

J.D. Power and Associates Reports: APX Alarm Security Solutions Recognized for Providing an Outstanding Customer Service Experience

WESTLAKE VILLAGE, Calif.: 1 August 2008 — APX Alarm Security Solutions has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program.SM This distinction acknowledges a strong commitment from the APX Alarm Security Solutions call center operation to provide “An Outstanding Customer Service Experience.”

APX Alarm Security Solutions’ call center operation, located in Provo, Utah, handles nearly 1.5 million telephone calls, faxes and e-mails from customers annually. To become certified, the call center operation successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of APX Alarm Security Solutions customers who recently contacted its call center.

“By surpassing rigorous standards to achieve certification, APX Alarm Security Solutions demonstrates its keen focus on providing highly satisfying customer service,” said Gail Gross, senior director of certification programs at J.D. Power and Associates. “Call center customers are particularly pleased with the courtesy, knowledge and concern of customer service representatives, who are clearly a key asset to the success of the call center operation.”

For certification status, a call center must also perform within the top 20 percent of customer service scores, which are based on benchmarks established in J.D. Power and Associates’ cross-industry customer satisfaction research. The evaluation criteria includes: courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.

“Our goal from the outset of creating APX Alarm was to be the very best in our industry,” said Todd Pedersen, CEO of APX Alarm Security Solutions. “This certification is a great indicator that we are on our way toward that goal.”

The Call Center Certification Program was launched by J.D. Power and Associates in 2004 to evaluate overall customer satisfaction with call centers and to help call centers in various industries increase their efficiency and effectiveness by establishing best practices for handling service calls.

There are more than 75,000 call centers in North America and an estimated 125,000 worldwide that help customers with product and service questions across a multitude of industries, ranging from credit cards, financial services, investment services, utilities, service warranties and insurance to telecommunications, healthcare and office products.

APX Alarm receives award from JD Power

APX Alarm receives award from JD Power

JD Power recognizes APX Alarm

APX Alarm recognized by JD Power and Associates.

About APX Alarm

Apx Alarm knows that extraordinary products and services sell themselves.  Apx Alarm defines its products and services as sales presentation, availability of system enhancements, reliability and quality of technical service, responsive customer service, and an effective alarm system.  Apx Alarm regards a failure to deliver excellence to its customers in any of these areas as delivering a defective product.

In the home-protection industry, it is paramount that customers feel well-treated and comfortable when talking to technical support or to an emergency response representative.  Apx Alarm's commitment to its customer service is the reason it's the most successful independent security alarm company in the country.

Apx Alarm's vision is to continue to implement these principles of dedication to a quality product and a protected home.  With a quality system, competent technical support, and efficient and friendly customer service, Apx Alarm can and will effectively protect communities, families, homes, and property.